This exclusive alliance enables a seamless process throughout the claims lifecycle and is only available to US insurers through Eberl. See the benefits of this combined technology + service solution at booth 2378 at ITC Vegas next week.
Exclusive cooperation announcement
September, Lakewood, Colorado. January 14, 2022 (GLOBE NEWSWIRE) — Eberl Claims Service, a leading provider of property claims adjustment services in the United States, today announced a strategic partnership agreement and exclusive license with Wilbur (Wilbur.io), a global claims technology provider, to leverage its technology to simplify Claims management process. This strategic partnership gives Eberl’s claims business a proprietary technology platform and integrated provider network to provide carriers and their policyholders with a state-of-the-art claims management experience.
As a modular and customizable platform, Wilbur combines its technology with a network of high-quality, trusted suppliers to provide the right claims solutions for carriers of all sizes. From first notification and mitigation to virtual or on-site adjustments and even full repairs, the solution connects all parties to claims while integrating with existing carrier core systems. Connect desktop adjusters with policyholders through virtual real-time collaboration and document technology to process claims the right way, every time.
The property claims industry has been the focus of several technological and process innovations, each promising to transform a range of functions, such as how losses are recorded, assessed, estimated or paid. If an operator wants to take advantage of this innovation to improve its overall claims capabilities, the trade-off is often additional handovers, logins, subscription fees and a steep learning curve. “It is more urgent than ever to improve the alliance between operators, service providers and technology to deliver a better policyholder experience and optimize the outcome of every claim,” said Eberl President Chris Bergeon. “Our partnership with Wilbur adds an exciting dimension to our desk claims adjuster and TPA service capabilities that will drive a new level of claims efficiency, accuracy and customer satisfaction.”
“I advocate the use of technology to improve the claims experience,” said Robin Roberson, Head of Platform Partnerships at Eberl. “However, ensuring that the right technology is used at the right time is becoming increasingly challenging. Doing so requires not only technology access, but also connectivity and skilled service providers to implement and maximize potential benefits. By establishing such partnerships relationship, Eberl continues to reimagine the claims process, empowered by technology, combined with a network of vetted suppliers. This combination responds to industry challenges in a timely manner and provides Eberl with the means to achieve the company’s mission of “being there when you need us” Chance.
The partnership achieves key customer-centric goals such as:
- Reassuring customer experience – a single point of contact for policyholders to minimize confusion and redundant interactions
- Efficient claims processing – reduces cycle time and costs by removing friction between multiple systems, processes and handoffs
- Unified Orchestration – Manage tasks, communications and documents from a single dashboard and synchronize status details back to the operator’s core systems
- Effective supplier management – the ability to add or remove technology and service suppliers to improve service, quality and control
- Visibility – Transparency and ownership of all users throughout the process, supported by real-time KPI tracking and analytics
Other benefits promise improved service level objectives, better control over reimbursement spend and reduced leakage, simplified accounting, and more.
“The Wilbur platform makes supplier management easy,” said Will Mayo, senior vice president of Wilbur North America. “Our global mission is to provide claims professionals with the right technology tools and the best suppliers to take the hassle out of certification and invoicing. The Eberl/Wilbur partnership will allow carriers to insure them within one supplier network platform provide a complete claims experience tailored to their specific needs.”
To our readers attending ITC Las Vegas on September 20thschedule a face-to-face demo with the Eberl and Wilbur teams to learn more.
About EBERL Claims Service
Eberl provides customized claim adjustment services for residential/commercial property, casualty/liability, transportation, inland marine, disaster, auto/material damage, desk adjustment, dispute resolution and third party managed claims. The company processes more than 200,000 claims annually and offers a full suite of claims processing solutions. For more information, visit http://www.eberls.com.
About Wilbur
Wilbur provides a modular and connectable ecosystem of technology product and service providers to provide better outcomes in the claims processing process. With more than 20 years of field experience, Wilbur enables the world’s leading businesses to minimize the impact of claims disruption and provide carriers and policyholders a more streamlined experience. For more information, visit www.wilbur.io.
Photos accompanying this announcement are available at https://www.globenewswire.com/NewsRoom/AttachmentNg/022d506b-1d56-4604-be28-c65b82c674d2
CONTACT: For additional information, please contact: Samantha Krostue, Head of Marketing [email protected]
